We want you to be happy with your purchase from Simple Mdoern! If you are not completely satisfied with the product you received, we offer an easy return process. Please find below the details of our return policy:
- Return Terms
If you are not satisfied with your purchase, you may return the product within 30 days of receiving it.
The product must be unused and in its original packaging with all tags intact.
Unless there is a quality issue with the product, the return shipping costs are the responsibility of the customer.
- Return Process
Please contact our customer service team through our Contact Us page or email support@simplemdoern.com with the reason for the return.
We will provide you with a return authorization and a detailed return address.
Please ensure that the packaging is intact and include proof of purchase.
Once the returned product is received and confirmed to be eligible for return, we will process the refund.
- Refund Policy
Once the returned product has passed our inspection, the refund will be processed to the original payment method.
Please note that the refund amount does not include the initial shipping costs (unless there is a quality issue with the product).
Refunds are usually processed within 7-10 business days of receiving the returned merchandise.
- Exchange Policy
If you would like to exchange an item, please specify the desired product in your return request.
We will do our best to provide you with the appropriate product. If we do not have the product in stock, you will be given the option of a refund or a different product.
- Items Not Eligible for Return
The following items are not eligible for return:
Items that have been opened or used.
Customized or personalized items.
Special promotions or discounts (depending on the event).
- Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the item with photos and relevant information. We will provide you with an exchange or refund.
Contact Us
If you have any questions, please contact us through our Contact Us page or email support@simplemdoern.com and we will resolve the issue as soon as possible.