Thank you for choosing Simple Mdoern! We are committed to providing you with efficient and reliable shipping services. Here is an explanation of our shipping policies:
- Processing Time
All orders are usually processed within 1-2 business days (excluding weekends and holidays).
Once processed, you will receive a confirmation email with tracking information.
- Shipping Method and Time
Standard Shipping: Estimated delivery time is 5-7 business days.
Expedited Shipping: Estimated delivery time is 2-3 business days (additional fees may apply).
International Shipping: Estimated delivery time is 7-21 business days, depending on the destination.
- Shipping Cost
Standard Shipping: We offer free shipping for orders above a certain amount (e.g. $50).
Expedited Shipping: The cost will be shown at checkout.
International Shipping: Shipping costs depend on the destination and the weight of the order, and the exact cost will be shown at checkout.
- Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number. You can check the logistics status in real time through our order tracking page. - Shipping
We currently offer domestic and international shipping, but some areas may be restricted. If your address cannot be delivered, please contact our customer service team. - Damaged or lost packages
If your package is damaged during transportation, please contact us immediately with relevant photos and order information, and we will handle it as soon as possible.
If the package is not delivered as expected, please contact us to assist in resolving the issue.
- Change address or cancel order
If you need to change the delivery address, please contact us as soon as possible after the order is placed.
Once the order enters the shipping process, it cannot be changed or cancelled.
Contact us
For further assistance, please contact us through the Contact Us page or send an email to support@simplemdoern.com, our customer service team will be happy to help you!